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Welcome back my friends this is Lindsay And I am back with another work from Home job lead I feel like it's been Really hard in the beginning of the year To find the jobs that are hiring Worldwide so my International viewers Can be included but today we have one That is not only non-phone it is easy Peasy lemon squeezy and it is hiring Worldwide the links if you're interested In applying are in the YouTube Description box below this video the Company I Visa is hiring a customer Service monitor analyst so this does not Mean that you are a customer service rep It is actually you are monitoring the Customer service reps you'll be Listening to previous recorded phone Calls from their customer service agents And you'll be grading them and scoring Them we'll get into all that in just a Minute but the company I Visa is Basically a travel company they are Helping millions of Travelers facilitate Their photos passports and visas and Other travel documents so they can Freely travel between different Countries so they are hiring someone to Basically monitor their customer service Interactions and rate the level of Quality according to the goals Established by the team so they are real Big on providing that quality customer Service and they have to monitor that to
Make sure that they are doing that so You'll listen to the calls that are Previously recorded I assume you'll have Some kind of grading rubric that you Need to go by to make sure the customer Service rep did all the things you'll Provide feedback and coaching to those Customer service reps to help it prove The experience that they give to the Customers in the future you'll assist With agent training on new products and Good practices and you'll support Quality customer experience and Development and Improvement plan so You'll help come up with plans to Improve the customer service process Based on the calls that you listen to And what you hear so they are not Requiring any kind of degree they are Looking for someone who is a passionate About customers providing great service Someone who can be empathetic someone Who has great English skills of course You need to note knowledge of the Google Suite like sheets got docs slides forms All the things and someone who is open To taking on new challenges now of Course that you can work from everywhere So they are hiring a worldwide and that Also States up here that they are hiring Worldwide now one thing to note about This position because they are hiring Worldwide of course pays always going to Be dependent on location and experience
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So pay was not listed that will need to Be discussed at the time of the Interview all right if this job lead was Not for you that's okay please feel free To leave in the comments anything Specific that you're looking for along With any educational experience that you Have because I do read those and keep That in mind when I am out here Searching for jobs links to share thank You so so much for watching and Supporting me and I'll be back really Really soon with more work from home job Leads just for you