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Welcome back my YouTube friends and Family this is Lindsay and I am back With another non-phone work from home Job lead for you I know that's what a Lot of you are looking for but if you're Into customer service they'll let me Know Down Below in the comments or feel Free to leave in the comments anything Specific that you are looking for even If I'm not always responding I do read Those and keep that in mind when I am Out there searching for job leads to Share and of course as always the Company is a Glassdoor page as well as The application page if you want to Apply to any of these jobs it's always In the YouTube description box below This video today's job lead is from the Company Cresta now they do come higher Rated on Glassdoor they have a 4.2 out Of 5 star rating however they only have About 15 reviews on Glassdoor so I am Leaving this page link down below I Suggest you always do your own research On a company before giving them your Personal information but Cresta is Hiring a customer support specialist now This is remote for my United States Folks only and this is going to be Non-phone answering emails and some Ticket-based customer support now Cresta Is more of a tech company they work with Brands such as Intuit Porsche Verizon Dropbox so they are looking for someone
Who can be a technology focused but You're going to spend 80 percent of your Time with cresta's users through various Communication channels like zendesk That's ticketing where you're just Typing like an email reply and their Email inbox so it's all non-phone you'll Be responsible for talking to the users Through the text to understand why they Are chatting in and what feedback or Questions they have you'll be triaging And escalating incoming issues and bugs Up to the engineering team so that they Can get those software bugs fixed you'll Track and record each bug in the system And provide a detail description in the Ticket of course you'll follow up Through email and tickets with the Customers to ensure customer Satisfaction and you'll also be involved In process Improvement efforts by Helping write and construct help center Articles and FAQ materials now they are Not requiring any kind of a college Degree just somebody who is a fantastic Written communicator and is fluent in English and able to communicate in a Professional but empathetic way you need To be able to solve open-ended problems So be a problem solver being highly Organized now one thing they do want is Somebody who can work in the U.S Eastern Time Zone 8 AM to 6 p.m so if you're Outside of the Eastern Time Zone you'll
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Have to convert your hours to that time Zone to see if that works for you they Do need somebody who can troubleshoot Issues on both windows and a Mac Computer so maybe you've worked with Both they do prefer somebody who is past Ticketing a software like zendesk Experience but that is not a requirement Now of course that they did not lose Salary in their job description that Will have to be asked at the time of the Interview I did look on their glass door Page and could not find anything for Customer support all right if you've Made it to the end of this video I want To say thank you so so much for watching And supporting me if you found this job Lead or any job leads that I share Helpful please give this video a thumbs Up like button as that does give me Direct feedback that I am at least being Helpful to someone out there and I'll be Back really really soon with more work From home job leads just for you
