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Hey guys it's Suzanne back with your Second work from home job lead this is a Customer success Advocate with the Company Lumen it is a work from home Position and they're paying up to sixty Seven thousand dollars per year so this Is a remote position the company is Lumen and a little bit about this Company I'll let you read it but they Have they work in 60 countries they're Pretty big company so I think that's all You probably really need to know the Role customer success Advocate is a Customer facing role that ensures their Small and medium-sized customers are Wildly successful in delivering on their Critical business objectives through Leveraging their current Lumen solution So what does that mean basically you're Going to help their customers succeed And the main responsibilities the way You're going to do that is you're going To implement customer success plans Using standardized Journey templates to Set customer expectations and ensure They are prepared for key Milestones Through the life cycle reinforce Ecosystem handoffs and Empower customers To sell serve leverage and manage Overall customer metrics which include Customer usage data Health indicator and Renewal dates with a holistic view that Aligns with customer objectives evaluate Current product and portal adoption
Maturity level know the Lumen profile Offerings Implement Revenue management Practices communicate escalate and drive Mitigation plans partner with sales Responsible for Renewal and re-rate Implementation via contract and date Management so basically you're going to Be working with the main customers of This company and helping them be Successful so what you need to do this Is you need two years of experience in Customer success or account management They also would like you to have a Bachelor's degree or equivalent work Experience so you don't need to degree If you have the experience that's Equivalent to bachelor's degree which Would probably be like four years Experience experience working with and Supporting Enterprise customers strong Communication problem solving technical Aptitude a lot of different things in Here probably a few of you might have This kind of experience or be interested In this position if you are I'm going to Put the link Down Below in the Description otherwise I will see you all Tomorrow
