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Looking for a legitimate work-from-home opportunity that doesn’t require prior experience? Look no further than remote hotel reservation booking jobs. With the potential to earn up to $176 per day, these jobs provide the flexibility and earning potential you’ve been searching for. Whether you’re looking for a full-time gig or a side hustle, read on to learn more about how you can get started with this exciting opportunity.
Working from home has become a popular option for many people due to the pandemic. One of the fastest-growing industries in the work from home category is the hotel reservation industry. Companies like Hotel Engine are currently hiring Member Support Associates to handle hotel reservations. If you are interested in this industry, this article is for you. We will discuss the responsibilities of a Member Support Associate, qualifications required to apply, the hours and shifts required, and how much you can expect to earn.
What is a Member Support Associate?
A Member Support Associate is an entry-level position that involves handling hotel reservations. The Member Support Associate position requires you to collaborate with members via phone, email, and chat to manage current reservations. You’ll need to confirm with hotels that proper billing procedures are being followed and provide top-notch customer service to ensure that members are satisfied with their hotel bookings.
Responsibilities of a Member Support Associate:
Below are the responsibilities you should expect to handle as a Member Support Associate:
- Handle hotel reservations and communicate with members through multiple mediums while maintaining professionalism with an exceptional tone.
- Confirm and cancel reservations with hotels and provide front-line customer service to offer members the best possible experience
- Keep up to date with company goals and assist in meeting them by preparing for incoming reservation requests, collaborating with partners, and confirming billing procedures.
- Logging detailed notes on all interactions with members and partners to ensure everyone is on the same page.
Qualifications Required to Apply:
The ideal candidate for the Member Support Associate position should have the following qualifications:
- A passion and love for customer experience and hospitality with a customer-friendly approach
- Excellent communication skills, both written and verbal to communicate with members and partners
- A positive tone with the ability to remain professional even in challenging situations
- Ability to prioritize customer issues, manage multiple tasks, and work in a team environment
- Proficient computer skills including basic software (Word, Excel), CRM, and chat tools
- Flexibility to work shifts including nights, weekends, and holidays
As a Member Support Associate, being flexible with the shift hours is crucial. Hotel Engine requires a shift that includes nights, weekends, and holidays. Depending on the company’s needs, you may be asked to work flexible hours. However, working hours and schedules will be discussed and agreed upon in the interview process.
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Now that you know the responsibilities and qualifications of a Member Support Associate, let’s talk about your potential earnings. Hotel Engine offers a starting base pay of $22 per hour with a difference in the variable target bonus up to 15% annually, including the average Member Support Associate salary of approximately $41,764 annually. With a maximum salary of approximately $49,736 per year, this job opens up many opportunities to work from home while earning a good living.
- What are the benefits of working from home as a Member Support Associate?
Some of the benefits of working from home include flexible hours, saving money on transportation, and being able to work in a familiar and comfortable environment.
- What kind of training can I expect to receive?
You will receive comprehensive training on how to use operation systems, processing systems, and more. There will also be regular reviews and training refreshers to ensure you always provide the best service possible.
- Do I need to have prior experience in the hospitality industry to apply?
While it is not mandatory, any previous experience in the realm of hospitality can help. With a passion for the industry, customer service skills, and willingness to learn, you can have a very successful career in the hospitality industry.
- What is the recruitment process?
The recruitment process usually includes a phone interview, then a face-to-face interview. Successful candidates will have to pass a background and reference check to be hired.
- Is working as a Member Support Associate a stable career option?
Yes, working as a Member Support Associate in the hospitality industry offers career growth opportunities like support specialist or manager-level positions. Furthermore, positions like Member Support Associate offers stable, long-term career options without a physical office location.
In conclusion, working from home as a Member Support Associate for a hotel reservation company like Hotel Engine can be a great option, especially for those who enjoy customer service and have a passion for the hospitality industry. It offers a flexible schedule, a great pay structure, and opportunities for growth in the industry. With proper training, a positive attitude, and a love for customer service, you could land a job that pays up to $176 per day.