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Welcome back my YouTube friends and Family this is Lindsay and I am back With another exciting daily work from Home job lead this one you do not have To be on the phones you are going to Actually be reviewing the customer Service Representatives that are on the Phones their phone calls and emails Listening to them and taking notes and Giving them feedback on the things they Can improve so this is completely Non-phone the links to everything are in The description box below and if you Enjoy this job leader any that I share Please like this video as that gives me Direct feedback that this is being Helpful to someone and please share with Your friends and family so we can all be Living our happiest healthiest the life Of working from home but with that being Said the company B stock they are hiring A quality monitoring specialist now this Is a full-time position this is remote Within the United States and they're Looking for someone who enjoys it Teaching people how to speak kindly to Others and find Creative Solutions so You'll perform a call monitoring of Emails and phone calls and chats of the Customer experience and mediation teams You'll score them and report on the Agent performance accurately and Efficiently so you'll have guidelines That the agents are supposed to follow
And you'll go through and check their Scorecard and make sure when you're Listening to the call that they did all The things that they were supposed to do You will provide a personalized coaching Session to improve agent skills and Customer experience you'll use the Quality monitoring data management System to help you compile and track Performance over time you don't want Reps to continue to get bad grades maybe They always forget to ask the customer's Name or there is something they are Supposed to do when they answer that Phone that they are not doing so you Will help provide a training to Future Quality monitoring specialist all also Now this does not require any kind of College degree they are looking for a High school diploma or GED someone who Has a positive attitude can be hard Working and flexible someone who has Excellent written in verbal Communication skills someone who's High Emotional intelligence and loves a Technology now one thing to note the job Description that did not list pay that Will have to be asked at the time of the Interview I did do a little bit of Research and could not find the pay Listed for a quality specialist however I am leaving this company's Glassdoor Page linked down below they do have a Great reviews they have a 4.2 out of 5
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Star rating so this link will be down There too if you want to do some Additional research on the company all Right if you've made it to the end of This video I want to say thank you so so Much for watching and supporting me as Always feel free to leave anything Specific you're looking for down in the Comments below and I'll be back really Really soon with more work from home job Leads just for you