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Welcome back my YouTube friends and Family this is Lindsay and I am back With another non-phone work from home Job lead for you of course as always the Links to the company's Glassdoor page as Well as the actual page if you want to Put those applications in are always Linked In the YouTube description box Below this video but today's job lead is From the company formstack they have a 3.9 out of 5 star rating on Glassdoor They are hiring a billing a customer Support specialist now this is remote For my United States folks only and Customer support it does not have to Mean being on the phones this one is Going to be through email mainly and Then through some support tickets that Are put in online but they are looking For someone to be the primary Point Person for incoming billing support Request via email and support now if you Check out their main website they have a Login dashboard where they're users can Log in and there they should be able to Put in those support tickets so you'll Get those support tickets and those Emails so completely non-phone you'll Perform at Daily billing tasks including Preparing refunds or credits issuing Invoices processing customer account Changes responding to their billing Inquiries and assisting them and Updating their billing information
You'll have to be able to communicate in A clear concise way that's easy for People to understand now it says that This is a fast-paced environment and They do have quotas for inbound tickets That you have to meet you'll also be Assisting in monitoring past due Customer accounts you'll also help Maintain written as well as video Process documentation so if you ever go On websites and they have that little FAQ section where they have articles Written so you can kind of help yourself That is what that is but just know there May be times that they ask you to make a Video explanations rather than just Written now they are not requiring any Kind of college degree from this Position of course somebody who can be Fluent and written and spoken English They would like somebody who has one to Three years of customer service and if You have customer service specifically Focused on some kind of billing or Collections someone who knows billing Concepts of course you have to have Great written and verbal communication Skills be well organized and be able to Multi-task now salary for this position Is anywhere from forty five thousand Dollars a year all the way up to 55 000 A year final pay offered is always going To be dependent on your experience and Location it says you can get a bonus of
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Up to five percent of your base salary And of course they offer a standard Benefit package that includes Health Dental vision 401k and paid time off now It does also state that they're going to Give you the most up-to-date technology Including a company issued Mac computer To make sure you can do your job so they Are going to give you all the computer Equipment that you need all you need to Have is high-speed internet alright as Always if this job lead was not for you That's okay always feel free to leave in The comments anything specific that You're looking for I do read those and Keep that in mind thank you so so much For watching and supporting me and I'll Be back really really soon with more Work from home job leads just for you